Business automation for small businesses in South Africa

Nobody starts a plumbing business because they love chasing quotes. But the follow-up is where the money is: the enquiry answered first usually wins the job, the quote that gets chased usually gets accepted, and the customer who is asked for a review usually leaves one.

When you are on the tools all day, that work simply does not happen. Sitebase automation exists to do it for you, every time, without being asked.

On the Growth plan, the AI assistant reads every enquiry that lands in your inbox and drafts a reply from your own business information: your services, your prices, your working hours. It answers the common questions on its own and hands anything uncertain to you. Customers get an answer in minutes instead of tonight, which is often the whole difference between winning and losing the job.

On the Pro plan, calls you cannot take stop going to voicemail. The AI receptionist answers, handles the caller’s questions, captures their details, books them into an open slot in your calendar and sends you the full transcript. Missed-call rescue means the customer who phoned while you were under a sink still becomes a booking, not a lost job.

• Quote follow-ups: every quote that has not been answered gets a polite chase on day three, automatically.
• Review requests: every completed job triggers a WhatsApp asking for a Google review, which steadily builds the profile that wins you the next customer.
• Re-booking nudges: customers who should be coming back, for a service, a trim or a season, get a friendly reminder at the right time.

Automation on Sitebase is not a black box. Every conversation is visible in your unified inbox, every automated message is one you approved the shape of, and you can take over any thread at any moment. Message costs come off a prepaid wallet you control, so the spend is always visible.

Quote follow-ups and review requests are included from Starter at R800 a month. The AI assistant comes with Growth at R1,250 a month, and the AI receptionist with Pro at R1,800 a month, plus a once-off setup fee quoted on your call. See pricing or book a free call and we will tell you which plan actually fits, including telling you if the cheaper one is enough.